Years of experience: 10
Administrative AssistantSolution IntegratorOffice AdministratorAssistantExecutive AssistantC-level Executive
Trust Score
Exceptionally trusted; proven professional excellence.
Puja's Career Path
Dec. 2024 -Sep. 2025
HumanforceCustomer Success Manager
Australia, Melbourne- Senior Customer Success leadership role owning onboarding, adoption, customer health, and retention outcomes across a large, segmented SaaS customer base.
- Owned a Customer Success portfolio of up to 300 SMB, mid-market and enterprise customers, operating a segmented engagement and risk-tiered model across variable complexity profiles.
- Supported a low-to-mid eight-figure ARR book of bu...
Nov. 2023 -Feb. 2025
HumanforceProject Manager
Australia
Sep. 2017 -Jun. 2020
DeloitteSenior Consultant at Deloitte | Technology Strategy & Architecture
Australia, MelbourneI was appointed Operations Team Lead on a major Defence Capability Acquisition and Sustainment Group (CASG) program, operating in a highly regulated, security-conscious environment.
I was accountable for coordinating operational delivery across the full project lifecycle, including executive workshops, requirements elicitation and prioritisation, procurement coordination, delivery planning, ...