Years of experience: 17
Service Quality ManagerCall CenterCustomer Support RepresentativeSupport SpecialistAppointment SetterCall Center Trainer
Trust Score
Exceptionally trusted; proven professional excellence.
Joy's Career Path
Nov. 2024 -Present
CareerCraftCustomer Success Manager & Support Specialist
South Carolina, United StatesI am excited to be joining the CareerCraft team! as the new Customer Success and Support Manager!
I am here to assist our schools and districts with any questions, concerns, feature gaps, enhancements.. the list goes on! Think of me as the go to point person if you have an inquiry or just want to talk over features or functionalities!
May. 2023 -Oct. 2024
RecurlyCustomer Success Manager II
United StatesAs CSM, I am focused on understanding customers' business challenges, determining how Recurly can assist them in meeting and exceeding goals. My time is spent day to day conducting business reviews, completing and actioning on success plans. Using data driven insights to both retain business and grow our partnerships as well as providing insight into product improvements with use cases to fur...
Jan. 2022 -May. 2023
SyncroCustomer Service Specialist
RemoteEnhancing the customer experience within Syncro's customer base by assisting on immediate, actionable items when a customer needs service in the moment. Advocating for our customer base by providing thorough and actionable insights to the product and executive teams.