Years of experience: 7

Customer ServiceConsultingCustomer Success ManagerCustomer Retention SpecialistAdvisor

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Shea's Career Path
CS Strategy ConsultantJun. 2024 -
Dec. 2024
Relay CommerceCS Strategy Consultant
- Train & provide support directly to CS and sales enablement teams; advising on a data-centric product - Resolving/escalating technical issues to provide world-class service & increase retention rate - Advisor in managing pipeline, automate flows and upselling to key accounts - Create documentation and evergreen training material to outline best practices
Customer Success ManagerJun. 2022 -
May. 2024
PeelCustomer Success Manager
- Managed a book of diverse accounts & overhauled processes to drive adoption, CSAT & retention - Coordinated deliverables, ensuring account health, clarity & confidence when resolving issues - Collaborated with product & sales teams to align customer goals with quarterly growth targets - Utilized data insights to create success plans, optimize journeys and highlight success stories - Created...
Fractional Operations Specialist May. 2020 -
Present
Lightning LabFractional Operations Specialist
Los Angeles, California, United States- Implemented CRM and workflow systems (HubSpot, Attio, Apollo.io, Zapier) to streamline pre-sales, onboarding and delivery for creative agencies and startups - Built backend analytics infrastructure to reduce manual tasks and support high level decision making - Created SOPs and internal documentation to support training, consistency, and long-term operational growth - Partnered with founder...

Shea's Posts

  • How I can help you

    I help growing startups & agencies streamline their backend operations, customer flows and tech stack—so they can scale smoothly without burning out themselves or their team. My approach includes: Implementing CRMs, scaling workflows, automating where possible & assessing data

  • People I am looking for

    Seeking partnerships with startups, scaling businesses and agencies. Past collaborations include: - Relay Commerce - Peel Analytics - Citrus Creative Agency - Orbis Relocation

  • Experience & Cases

    Success with Peel Analytics: - Enhanced onboarding, boosting activation by 15% in 2 months - Automated 1000+ touchpoints, raising conversion to 50% - Increased CLTV through strategic retention - Aligned customer goals with growth targets

  • How to contact

No responses yet
0