Years of experience: 9
ITSystem AnalystQA EngineerTech SupportCall CenterCustomer Support Representative
Trust Score
Highly reliable; strong professional involvement.
Jennifer's Career Path
Jan. 2023 -Present
Arizona Department of Economic SecurityPC Hardware Technician
United States• Providing Tier 3 support for multiple DES Divisions through email, chat, and service request/incident tickets in ServiceNow. • Leveraging knowledge of provisioning computers Windows 10+, providing break fix solutions, and warranty repair solutions. • Working with a variety of teams such as, HR, Security, EAM, Google, and AD Manager, providing support through the onboarding process by acting...
Jan. 2022 -Oct. 2022
WealthTechnical Support Specialist, Security
United States• Reporting directly to the VP of Security working to streamline procurement, asset management, onboarding and offboarding, enterprise admin procedures, and providing internal technical support for up-and-coming FinTech start up employees. • Providing Tier 1 & Tier 2 support through tickets and chat via Jira, Slack, and Zoom. • Asset Management Leadership leveraging knowledge of provisioning ...
Jun. 2021 -Jan. 2022
CarvanaTechnical Support Specialist, Service Desk
Tempe, Arizona, United States• Providing customer service and technical support to a wide array of employees at Carvana whose focus is creating and improving on the customer experience. • Demonstrating the ability to quickly familiarize with company policy and procedures – providing phone, remote, and ticket case support through JIRA, AWS CCP, RingCentral, TeamViewer, and Zoom. • Providing support via OKTA to authenticat...