Years of experience: 8

Call CenterITTranslatorCustomer ServiceData Entry

Trusted by top professionals

  • IY
    Itaf Youssef
    IT service desk @Confidential
    Verified
    Razan is a hardworking service desk analyst. I worked with her for over a year before I moved on to another opportunity. She is very skilled in her field, a very knowledgeable and highly collaborative...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Razan's Career Path
Junior Tier 2 Service Desk AnalystFeb. 2022 -
Present
FTI ConsultingJunior Tier 2 Service Desk Analyst
Dubai, United Arab Emirates
InternJul. 2020 -
Aug. 2020
Galaxy Advanced General Contracting LLC.Intern
United Arab EmiratesWorked with an IT team, whose leader is a software engineer, to learn about proper work ethics. In addition, I acquired a new programming skill in Python programming language and Machine Learning.
PromoterDec. 2019 -
Dec. 2019
Lindt ChocolatesPromoter
United Arab EmiratesWorked with a team; whose leader was a chocolatier from Lindt Chocolate, to promote and sell Lindt chocolate products in a Christmas Event at Rotana Beach Hotel Abu Dhabi.

Razan's Posts

  • How I can help you

    • Provide Level 2 IT support across various platforms • Install and maintain software and systems • Create training manuals and diagrams • Ensure accuracy in data entry • Conduct IT quality checks • Translate content between English and Arabic • Assist in user onboarding and training

  • People I am looking for

    • Teams focused on meaningful projects • Opportunities to utilize IT support and QA skills • Roles involving process improvement • Projects that value effective communication • Environments where collaboration is key

  • Experience & Cases

    • Earned ServiceNow Development Certificate • Improved customer experience with faster response times • Developed standard IT processes for consistency • Worked with clients like Apple, FTI Consulting, Shawatii magazine

  • How to contact

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