Richmond, Virginia, United StatesManaged high-volume correspondence with law firms and claimants involved in Multi-District Litigation (MDL). Delivered clear, timely responses to inquiries regarding claim status, legal procedures, and court-issued orders. Translated complex legal language into understandable guidance to ensure compliance and client confidence.
Virginia, United StatesDirected all aspects of office operations including accounts payable/receivable, HR functions, and vendor relations. Provided high-level administrative support to the CEO and COO, including managing executive calendars, scheduling meetings, and preparing confidential reports and briefing materials. Coordinated domestic and international travel for C-suite executives, including detailed itiner...
Oklahoma City, Oklahoma AreaDelivered Tier I/II enterprise support to US Army personnel in a high-SLA environment. Resolved software, hardware, and BlackBerry Enterprise Server issues with speed and precision. Maintained strong client rapport while meeting performance metrics.