Years of experience: 3

Customer Care SpecialistChat SupportSales & BizDevCustomer ServiceCase ManagerClient Relations Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Gabriela's Career Path
Customer Experience Fellowship | CX FellowFeb. 2026 -
Feb. 2026
KindWorkCustomer Experience Fellowship | CX Fellow
- Completed a 250-hour training in tech-enabled customer support, using AI co-pilot and GenAI tools to draft, refine, and personalize support responses across chat, email, phone, and knowledge base platforms - Strengthened communication and de-escalation skills while adapting tone and messaging for both in-person and remote support environments - Earned certifications in Zendesk, Intercom, an...
Animal Care Center of NYC | Adoption CounselorSep. 2022 -
May. 2023
Animal Care Centers of NYCAnimal Care Center of NYC | Adoption Counselor
- Assisted & Informed 30+ adopters through the adoption process. This included guiding adopters to find a good match for their families. - Advised & gave resources about our adoptable pets to adopters/potential adopters during in-person, through Zoom, & over the phone during counseling sessions to set them up for success - Processed adoption payment fees & paperwork, ensuring all documents we...
Tender Care Professional Services | Home Health Aide CoordinatorNov. 2021 -
Aug. 2023
TENDER HOME CARE PROVIDERS LLCTender Care Professional Services | Home Health Aide Coordinator
- Prepared & organized 20+ Home Health Aide ( HHA ) scheduling and daily assignments by ensuring coordination of patient care. - Communicated and assisted regularly as the primary point of contact between HHA, patients, and families to address concerns and adjust care plans as needed. - Assisted with trainings and onboarding of new HHA and maintained accurate HHA, Patient records, documents, ...

Gabriela's Posts

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    About myself

    With extensive experience managing high volumes of customer requests via email and chat, I excel in resolving issues efficiently. My certifications in KindWork, Zendesk, Intercom, and HIPAA Compliance enhance my ability to deliver exceptional support and secure data management.

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    Job Description

    Seeking a remote position with a Monday to Friday schedule, where I can leverage my skills in customer service and dedication to enhancing customer experiences, ensuring a seamless and supportive environment for clients.

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    How to contact

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