Years of experience: 11

PhilippinesTyping SpecialistAssistantData Entry SpecialistSport FanTech Support

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90%
John's Career Path
ICT Application Support Tier 2Mar. 2022 -
Present
IOM - UN MigrationICT Application Support Tier 2
National Capital Region, Philippines
ICT Global User Support Tier 1Aug. 2017 -
Mar. 2022
IOM - UN MigrationICT Global User Support Tier 1
Paseo de Roxas, Makati City, Philippines- Provides technical support such as immediate diagnosis and workarounds for reported incidents or issues. Support users via email, remote connection and assist them in their technical related issue thru phone calls if need be. Assist in determining root causes of issues and proposes resolution for the issue raised. - Configures and troubleshoot users email accounts (O365/Exchange). Installat...
IT AssistantJan. 2014 -
Oct. 2016
OxfamIT Assistant
Eastern Visayas Hub Offices (Guiuan, Eastern Samar)• Provides technical administration and support to staff on existing IT system and software. Perform as the primary support in each tasks, e.g., maintaining and monitoring CISCO network equipment (wireless/non-wireless router, WAP, switches and wireless network adapters), ISP’s modem and equipment, also on the ground support when configuring VPN in the internal router. • Take charge of the Se...

John's Posts

  • How I can help you

    With seasoned experience, I specialize in IT data entry, ensuring high accuracy and efficient processes.

  • People I am looking for

    • IT firms seeking data accuracy • Businesses needing data management • Companies requiring IT support

  • Experience & Cases

    • 99.3% first-level resolution rate • 96% SLA adherence • 92% CSAT score • Previous clients: Oxfam, IOM

  • How to contact

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