Years of experience: 4
United States📝 Influencer or BloggerSales & BizDevCustomer Success ManagerLive ChatAssistant
Trust Score
Exceptionally trusted; proven professional excellence.
Griffin's Career Path
Jan. 2024 -Present
Buchanan Ingersoll & Rooney PCService Desk Specialist Tier 1
Pittsburgh, Pennsylvania, United States- Deliver exceptional technical support to internal stakeholders, promptly and effectively addressing inquiries with a focus on exceeding expectations.
- Prioritize, resolve, or escalate support requests, ensuring timely resolution and utmost user satisfaction.
- Establish and refine Service Now ticket quality control procedures to ensure precise issue documentation and resolution accuracy.
-...
Jun. 2023 -Jan. 2024
Michael Baker InternationalHelp Desk Analyst I
Moon, Pennsylvania, United States- Independently investigate and implement solutions to technical issues. - Solve technical help tickets submitted to Microsoft Service manager via Microsoft Teams, phone, email, and in office. - Offer IT support for operating systems, productivity software, engineering CADD software, and a variety of other applications used internally. - Identify recurring technical issues and propose solutio...
Dec. 2022 -Jun. 2023
CMS Mortgage Solutions IncService Specialist II & Technical Support
Buffalo, New York, United States- Provided comprehensive technical support and assistance as a CSR for a lender servicing company.
- Specialized in resolving customer issues related to CSR technical support, website navigation, and mobile app usage.
- Proficiently handled tasks including MFA reset, password reset, and troubleshooting OS or browser-related issues.
- Educated customers on self-service capabilities to enhance ...