Years of experience: 13

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Annika's Career Path
Customer Success ManagerMar. 2022 -
Nov. 2024
MaxMineCustomer Success Manager
Western Australia, Australia• Led successful end-to-end implementation of the MaxMine solution, including technical deployment and operational implementation, resulting in improved efficiency and cost savings. • Developed and maintained effective relationships with senior site leadership and key accounts, ensuring client satisfaction and retention. • Mentored new MaxMine implementation coaches, providing onboarding and ...
Implementation CoachMar. 2022 -
Jun. 2023
MaxMineImplementation Coach
Perth, Western Australia, Australia• Led technical and operational implementation projects at MaxMine, specializing in Management Operating System (MOS) implementation. • Led the diagnostic process and active implementation, driving efficiency and data-driven decision-making. Sustained annualised ROI for clients exceeding 300%. • Recognized with the "Excellence" annual award for outstanding contributions to project success and...
Maintenance Infrastructure SupervisorJul. 2020 -
Dec. 2021
BHPMaintenance Infrastructure Supervisor
Central Queensland• Managed various contractor groups delivering infrastructure maintenance and projects, including civil works, fire suppression services, and waste management solutions. • Supervised high-risk activities on a day-to-day basis, ensuring adherence to work schedules in SAP. • Successfully supported implementation of the business operating system (BOS) to streamline operations within the infrastr...

Annika's Posts

  • About myself

    With a strong foundation in business improvement process consulting, I excel in lean methodologies, customer success strategies, and tech deployment. My leadership skills drive productivity enhancements and successful tech implementations.

  • Job Description

    I am seeking a role that offers scalability and is bonus-focused. I thrive in environments that encourage collaboration and present interesting challenges, allowing me to leverage my skills for mutual growth.

  • How to contact

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  • How I can help you

    We focus on enhancing team alignment, developing robust product strategies, and managing processes effectively. Our services include comprehensive documentation, refined workflows, and overall business improvements through expert consultation and diagnostics.

  • People I am looking for

    Ideal clients include sectors such as mining, technology, customer service, and training providers. We seek partners eager to enhance operational efficiency and strategic development.

  • Experience & Cases

    Achievements include streamlining operational processes and enhancing data-driven decision-making. We've partnered with small to mid-tier businesses, excelling in technology deployment, data visualization, and change management.

  • How to contact

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