Years of experience: 8
Client Relations SpecialistCustomer Success ManagerCustomer ServiceCopywritingData EntryMarketing
Trust Score
Highly reliable; strong professional involvement.
Elise's Career Path
Aug. 2022 -Present
Decision LensAccount Manager
In my role as an Account Manager, I’m dedicated to driving strategic value and building lasting relationships with my Department of Defense (DOD) customers. I focus on aligning customer objectives with our solutions to ensure they achieve their goals while optimizing their operations. Key Responsibilities and Achievements: Managed and nurtured a portfolio of DOD contracts totaling over $3 mil...
Jul. 2021 -Aug. 2022
WindwardCustomer Success Manager
Manage clients’ engagement on all levels: technical, support, and product, including trial periods with existing clients. Supporting high-level analysis and create reports using the Windward system and open-source information to develop data-driven insights for clients weekly. Create policies and procedures based on customer metrics and testimonials that optimize the customer experience inclu...
Jul. 2020 -Jul. 2021
Maryland Army National GuardRetention NCO
Served as a State Retention Noncommissioned Officer supporting the 29th Combat Aviation Brigade. Involved in training and advising senior leaders of the brigade on retention policies and actions affecting retention rates. Served as a subject matter expert on state and federal education and incentive programs. Contacted and counseled soldiers within 365 days of ETS (expiration term of service)...