Years of experience: 16

Education📝 Influencer or BloggerCopywritingCall CenterCustomer ServiceMedical

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Brandon's Career Path
Advanced Medical Support AssistantSep. 2021 -
Present
U.S. Department of Veterans AffairsAdvanced Medical Support Assistant
Denver, Colorado, United StatesRegional high-volume, high mission impact inbound call customer service role supporting clinical and pharmacy operations via the scheduling/modification of VA appointments and RX processing, tracking and fulfillment services across eight VISN 19 facilities. Provided coverage during crucial staffing hours including clinical closures and holidays.
Supervisory Medical Support Assistant Mar. 2020 -
Sep. 2021
U.S. Department of Veterans AffairsSupervisory Medical Support Assistant
Denver, Colorado, United StatesCommunity Care consult management -Responded to White house and congressional inquiries initiated by veterans And provided adequate response -Managed workflow, schedule adjustments and timekeeping -Distributed daily employee workload and monitored working activities daily -Managed employee overtime and additional duties as needed -Generated data analysis and reports using Excel, Word and Powe...
Lead Medical Support Assistant Aug. 2016 -
Mar. 2020
U.S. Department of Veterans AffairsLead Medical Support Assistant
VA Community Care expert -Management of VA Community Care consults including scheduling and facilitating contact between patient and medical facilities, processed consults quickly and efficiently to insure best outcome for veterans health -Provided top notch internal and external customer service, inbound and outbound phone calls to veterans VA providers, and outside medical facilities -Manag...

Brandon's Posts

  • About myself

    With a robust background in healthcare administration, customer service, and management, I've excelled in customer service, project management, and patient advocacy. As an innovator in clinical and advanced project management, I bring a wealth of experience to any team.

  • Job Description

    I am exploring new opportunities and am interested in roles that offer remote and part-time flexibility, aligning with my open-minded approach and educational advancement. Currently located in the US, relocating to Italy for school but able to work part time 10-15+ hr/ wk

  • How to contact

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