Years of experience: 16
CopywritingCall CenterCustomer ServiceMedicalData Entryš Student
Trust Score
Exceptionally trusted; proven professional excellence.
Brandon's Career Path
Sep. 2021 -Present
U.S. Department of Veterans AffairsAdvanced Medical Support Assistant
Denver, Colorado, United StatesRegional high-volume, high mission impact inbound call customer service role supporting clinical and pharmacy operations via the scheduling/modification of VA appointments and RX processing, tracking and fulfillment services across eight VISN 19 facilities. Provided coverage during crucial staffing hours including clinical closures and holidays.
Mar. 2020 -Sep. 2021
U.S. Department of Veterans AffairsSupervisory Medical Support Assistant
Denver, Colorado, United StatesCommunity Care consult management -Responded to White house and congressional inquiries initiated by veterans And provided adequate response -Managed workflow, schedule adjustments and timekeeping -Distributed daily employee workload and monitored working activities daily -Managed employee overtime and additional duties as needed -Generated data analysis and reports using Excel, Word and Powe...
Aug. 2016 -Mar. 2020
U.S. Department of Veterans AffairsLead Medical Support Assistant
VA Community Care expert -Management of VA Community Care consults including scheduling and facilitating contact between patient and medical facilities, processed consults quickly and efficiently to insure best outcome for veterans health -Provided top notch internal and external customer service, inbound and outbound phone calls to veterans VA providers, and outside medical facilities -Manag...