Years of experience: 19
Voice OverActorSales & BizDevEntertainmentCustomer Success Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Harry's Career Path
Jan. 2024 -Present
Quality CloudsDirector of Client Success and Operations - US
First to manage Client Success for all US based customers
Tasked to manage a set of enterprise customers across the lifecycle to optimize the adoption of Quality Clouds. Responsible for understanding customer goals, identifying and defining successes and challenges, developing and executing success plans, and facilitating the resolution of issues. Design and implement standard processes and b...
May. 2022 -Dec. 2023
OversightSenior Client Success Manager
Managed top tier customers for leading Fintech SaaS provider
Responsible for owning relationships with top tier/marquis clients with the focus on retention, adoption, achieving client goals, and optimization of overall client processes. In addition to owning all cadence, was tasked with being responsible for understanding the complex contract language, client renewals, identifying and closing...
May. 2021 -May. 2022
Innovapptive IncSenior Client Success Manager
Became the 2nd member of the newly formed Client Success Organization
Tasked with developing processes, policies, standards, and procedures while engaging with and retaining the existing customer base. Collaborated with product teams on application enhancements and upcoming product roadmaps. Partnered with the sales team on existing customer expansion opportunities as well as pipeline custome...