Years of experience: 13
Chief Customer Officer (CCO)PostGraduate🎓 StudentGraduate StudentCommunications ManagerVoice Over
Trust Score
Exceptionally trusted; proven professional excellence.
Jonathan's Career Path
Jan. 2021 -Present
TeleperformanceSenior Account Manager
ColombiaSenior management position, in charge of leading B2C and B2B operations, with 300+ employees in different industries such as home security and energy services, across US.
Strategic decision making towards strong high-level relations with client, looking for growth opportunities and guaranteeing revenue for the company. Strong focus on process improvement, by research and analysis of opportuni...
Dec. 2019 -Jan. 2021
TeleperformanceAssistant Contact Center Manager
Bogotá, Distrito Capital, ColombiaIn charge of B2B and B2C lines of business, for client in the renewable energies industry. Manager of 10+ leaders and teams, which provided support to customers across 30+ states in US. Operation achieved a growth of 15% represented in additional LOBs, during 2020, thanks to the strategies implemented towards performance improvement. Development of high-performance leaders by creating staff l...
May. 2018 -Dec. 2019
ScotiabankAccounts Payable Supevisor
Bogotá, Distrito Capital, ColombiaI led the operations of 3 countries, such as Mexico, Colombia and Canada, keeping overall attainment of metrics over 90%, month over month. Responsible for setting up some of these operations from the scratch, creating workflows and strategies that led team's professional and personal development, with a 100% success rate in implementation of all programs. I built a work model in which employ...