Years of experience: 23

Customer Success ManagerITCustomer ServiceHelp Desk SupportClient Relations SpecialistChat Support

Trusted by top professionals

  • HB
    Howard B
    Senior Cloud Engineer @OCI
    Verified
    Sharyn brings over 20 years of IT experience and leadership, a valuable asset to any organization.
  • CB
    Carlton Brown
    Installation Supervisor @Daktronics
    Verified
    Sharyn regularly went beyond simple support but rather put in the effort needed to get a favorable outcome
  • HS
    Heidi Secoy
    Director of Operations
    Verified
    Sharyn is a dedicated and experienced Network Administrator who played a pivotal role in managing and maintaining the IT infrastructure at Elite Parking Services of America. With a strong background i...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Sharyn's Career Path
Systems/Azure Administrator, Test, and ImplementationSep. 2020 -
Apr. 2024
Elite Parking Services of AmericaSystems/Azure Administrator, Test, and Implementation
Jacksonville, Florida, United StatesI managed Azure infrastructure, ensuring seamless operations and quick issue resolution. I led user experience efforts during acceptance testing, driving adoption through training sessions. As a subject matter expert, I troubleshot proprietary software to maintain system stability. I also created and refined technical documentation for third-party IT teams, ensuring clarity. Some of my key ac...
Software Support/Quality Assurance Engineer/System AdministratorOct. 2008 -
Sep. 2020
ACS/Xerox/Conduent/OSP US Software Support/Quality Assurance Engineer/System Administrator
Tallahassee, Florida AreaI drove product improvements by identifying key development opportunities and enhancing functionality. I provided end-user support, keeping teams updated on features and upgrades. I managed software updates for smooth integration and ran functionality tests under tight deadlines to meet client needs. I also trained team members, offering feedback to boost performance and efficiency. Some of m...
Manager, Network OperationsMay. 2000 -
Oct. 2008
Florida Distillers CompanyManager, Network Operations