Years of experience: 12

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Diana's Career Path
Outsourcing Project ManagerSep. 2023 -
Present
Star Solutions Recruiting AgencyOutsourcing Project Manager
Dominican Republic• Oversee daily BPO operations, ensuring adherence to company standards and performance targets. • Develop and implement strategic plans to boost productivity, enhance quality, and elevate customer satisfaction while optimizing costs. • Recruit, train, and mentor high-performing BPO teams to drive operational excellence. • Collaborate with senior leadership to make informed operational decisi...
Account ManagerDec. 2021 -
Nov. 2022
Synergies Corp.Account Manager
Santiago, Dominican Republic• Acted as the primary liaison between BPO providers and clients, ensuring a deep understanding of client needs, driving high-quality service delivery, and exceeding expectations through effective communication and strategic problem-solving. • Ensured service delivery exceeded client expectations for satisfaction. • Monitored performance metrics, providing actionable insights for improvement....
Call Center SupervisorApr. 2021 -
Dec. 2021
Synergies Corp.Call Center Supervisor
Santiago, Santiago, Dominican Republic• Lead and inspire teams to boost productivity and cultivate a high-performance culture. • Analyze performance metrics to drive operational excellence and achieve impactful results. • Design and execute strategic plans to optimize efficiency and streamline processes. • Ensure adherence to regulations and policies to mitigate risks and maintain quality standards.

Diana's Posts

  • How I can help you

    I optimize business operations with tailored strategies, focusing on creating efficient structures, comprehensive manuals, and fostering employee growth. My deep expertise ensures a seamless transition to improved operational efficiency.

  • People I am looking for

    Seeking proactive clients eager to transform their business operations. Ideal partners are those ready for strategic planning and operational enhancement to drive growth and efficiency.

  • Experience & Cases

    Achievements: • Revamped a small business structure, reducing costs and boosting revenue. • Enhanced operational efficiency. Clients: • Jean’s Solutions • Star Solutions Agency

  • How to contact

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