Years of experience: 17

Startup FounderITBusiness OwnerSales & BizDevConsulting🏐 Sports

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kelly's Career Path
Principal Consultant and ManagerJan. 2016 -
Jan. 2017
Trifectium Professional Consulting ServicesPrincipal Consultant and Manager
Greater Seattle AreaProviding program management and process support to the Chief Compliance Officer for major software development company, developing a third-party payment platform to support 1st and 2rd party business groups. Contributions included: • Facilitating the process design sessions which identified the core business workflows to ensure compliance to regulatory obligations to prevent and monitor pote...
Senior Business Analytics ManagerJul. 2011 -
Oct. 2016
PolycomSenior Business Analytics Manager
Pleasanton, CaliforniaPolycom is a global leader in video, voice and content collaboration technology. The customer experience program oversees the customer briefing and technology centers used for executive discussions and demonstrations of current and future technology. As the BI manager I owned the tools and methodologies to collect and transform the performance and voice of customer data into real-time dashboa...
Senior Business Intelligence Manager; Tier Two Customer Support (//GetHelp)Oct. 2009 -
Nov. 2011
MicrosoftSenior Business Intelligence Manager; Tier Two Customer Support (//GetHelp)
The //GetHelp team resolved call center customer and partner escalations worldwide. I directed the platform and analytics initiatives responsible for presenting global analytics and reporting to resolve systemic issues. Our success improved the customer experience and transformed the tier two call center organization into an active listening channel that MSFT could use to improve its solution...

Kelly's Posts

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    How I can help you

    Experienced in delivering system implementations, BI programs, and process design. Skilled at translating corporate goals into integrated solutions using AI and data analysis. Spanning transport, software, and finance, recently focused on cyber security and global collaboration.

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    People I am looking for

    Seeking clients like Microsoft. Open to projects at any stage. Experienced in AI, business intelligence, and enterprise cloud solutions. Initial consultation and project review available.

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    Experience & Cases

    Achievements include delivering Microsoft Power Platform solutions, developing key processes, managing large-scale Power BI reporting, and preparing executives for major events. Worked across industries and project phases.

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    How to contact

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