Years of experience: 9

HREntertainmentVoice OverCall CenterCustomer Support RepresentativeSupport Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ashley's Career Path
Customer Support SpecialistMay. 2025 -
Present
Great American RV SuperStoresCustomer Support Specialist
Madisonville, Louisiana, United States
Quality Administrative AssistantMay. 2024 -
Apr. 2025
Southland Steel Fabricators, Inc.Quality Administrative Assistant
As an Administrative Assistant, I focused on document control and records management, utilizing tools like SharePoint and Adobe to streamline processes. My core responsibilities included updating Standard Operating Procedures (SOPs), scanning and converting hard copy documents into digital formats, and ensuring accurate filing within project folders. I maintained organized, up-to-date records...
Administative SupportSep. 2023 -
Mar. 2024
GilsbarAdministative Support
United StatesProvided essential administrative support to ensure the timely and accurate delivery of client services. Effectively managed communication channels by monitoring emails and distributing incoming mail and faxes. Played a key role in enhancing operational efficiency through the development and implementation of streamlined administrative processes.

Ashley's Posts

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    How I can help you

    • Provide internal/external client support • Perform administrative tasks like SOP/document control • Develop quality and KPI metrics • Extensive experience in Customer Support, SOP authoring, Quality Control

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    People I am looking for

    • Small businesses • Building support teams • Developing policies and procedures

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    Experience & Cases

    • Improved document retrieval speed by 40% • Established an escalations team resolving 80% within 72 hours • Clients: Southland Steel, ADT Solar

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    How to contact

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