Years of experience: 12

CRM PlatformsConsumer segmentationDocument ProcessorDatabase CoordinatorData Entry SpecialistData Entry

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Indiara Elis's Career Path
Senior API Integration Engineer | Debugging & Technical Documentation N2/N3Apr. 2022 -
May. 2025
RD StationSenior API Integration Engineer | Debugging & Technical Documentation N2/N3
Florianópolis, Santa Catarina, BrasilImproved team efficiency by creating two strategic documentation pieces that reduced operational workload by 33% (from 12 to 8 daily tickets). Specialized in complex debugging of REST APIs, Webhooks, and e-commerce SDKs, handling up to 60 weekly cases as a Level 2/3 agent. Acted in the incidents team, monitoring repetitive patterns and reproducing errors to open incident threads. Contributed ...
Senior Technical Support Engineer | Web Hosting & VPS MigrationsNov. 2020 -
Mar. 2022
HostingerSenior Technical Support Engineer | Web Hosting & VPS Migrations
Florianópolis, Santa Catarina, BrasilAchieved 3 promotions in 18 months by mastering the complete hosting stack and specializing in complex integrations. Executed over 100 VPS migrations with zero data loss, reducing average migration time by 62% (from 4h to 1.5h). Maintained 4.8/5.0 customer satisfaction and resolved 98% of cases without escalation by specializing in Brazilian domains and advanced troubleshooting.
Technical Support Analyst | Process Integration & AutomationMay. 2020 -
Jul. 2021
CredoroTechnical Support Analyst | Process Integration & Automation
Florianópolis, Santa Catarina, BrasilDeveloped the company's first chatbot, automating 80% of responses and reducing response time from 2h to 15 minutes. Implemented process automations via REST APIs, which helped increase the company's NPS from 6.8 to 8.2.

Indiara Elis's Posts

  • 0

    About myself

    As a seasoned geospatial data engineer and backend developer with 6 years' experience, I've excelled in transforming raw data into efficient solutions. My expertise in Python, PostGIS, ETL, and REST APIs has significantly improved operational efficiency, cutting workloads by up to 60%.

  • 0

    Job Description

    I'm seeking a role that challenges me with complex technical problems, allowing me to build robust ETL pipelines and optimize REST APIs using Python. A company valuing innovation and learning, where I can contribute to impactful projects, would be ideal for my professional growth.

  • 0

    How to contact

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