Years of experience: 21

CopywritingCall CenterHRCustomer ServiceEducationAssistant

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Melanie's Career Path
Section Head, Workforce DevelopmentSep. 2023 -
Present
Arkansas Department of TransportationSection Head, Workforce Development
Little Rock, Arkansas, United StatesOversee projects, agency initiatives, and goal-setting in the areas of instructional design, learning management systems, training records, knowledge management, leadership development, and technical/policy-driven training. Supervise team of 5 professional educators as founding manager of new, dedicated Workforce Development section to include knowledge management and documentation, leadershi...
Assistant Section Head - Workforce Development, Training & SafetyJan. 2022 -
Sep. 2023
Arkansas Department of TransportationAssistant Section Head - Workforce Development, Training & Safety
Little Rock, Arkansas, United StatesSupervise projects and staff on Training & Safety initiatives from Leadership Development, GED Completion, and Supervisor Onboarding to Radiation Safety, FMCSA Entry-Level Driver Training, Maintenance Training Academy, and Fatality Response. Charged with delegating to team of 10 Health & Safety Officers and communicating out safety or policy changes department-wide to state agency of 3,500+. ...
Workforce Development CoordinatorMay. 2021 -
Jan. 2022
Arkansas Department of TransportationWorkforce Development Coordinator
Little Rock, Arkansas, United StatesOversee projects for L&D team alongside LMS Administrator, Training Coordinator, and Emergency Management/Workforce Development Specialist. Design, create, and roll-out training initiatives from Maintenance Training Academy courses and compliance training to new Leadership Development program while coordinating cross-departmentally and documenting processes for future succession planning.

Melanie's Posts

  • How I can help you

    I enhance technical documents by proofreading, ensuring clarity for end users, and verifying process accuracy. My strengths: a deep understanding of procedural UX, adult learning expertise, and meticulous attention to detail in grammar, spelling, and logic.

  • People I am looking for

    Ideal clients include those needing document creation or updates, organizations under regulatory compliance, and companies seeking standardized onboarding guides for new roles or tasks.

  • Experience & Cases

    Achievements: Developed procedural document library for team coverage; Authored safety curriculum for 1,500 employees; Standardized onboarding for 3,500 employees. Clients: Arkansas DOT, Arkansas Tech University, Bridgepoint Education.

  • How to contact

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