Years of experience: 11

United StatesAssistantData EntryCustomer ServiceTranslator

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Chelsea's Career Path
Senior Member Enrollment Advisor | Product LiaisonNov. 2023 -
Present
Twin HealthSenior Member Enrollment Advisor | Product Liaison
• Spearheading the optimization of the member enrollment journey by identifying and addressing "unhappy paths" through manual checkpoints and collaboration with cross-functional teams, improving activation times and reducing friction for members • Acting as a key Product Liaison, providing actionable insights and feedback to cross-functional teams to ensure offerings meet member needs and imp...
Membership Enrollment AdvisorMay. 2022 -
Dec. 2024
Twin HealthMembership Enrollment Advisor
• Performing initial and ongoing outreach virtually to eligible prospective members, with the goal of engaging and enrolling them in the Twin Health type-2 diabetes reversal program • Providing an accurate overview, education, and benefits of the Twin Health program to potential members; conveying detailed knowledge of Twin’s scientific model and approach • Addressing and easing potential con...
Humanities and Essay Review TutorJan. 2022 -
Nov. 2022
PaperHumanities and Essay Review Tutor
• Managed tutoring sessions with multiple K-12 students (simultaneously) in Humanities and English subjects • Produced constructive feedback and suggestions on student essays and assignments • Conducted pedagogical assessments • Provided holistic and individual feedback to students and teachers • Created an engaging learning environment, and enhance student confidence and interest in learning...

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