Years of experience: 16

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Natalie's Career Path
Advanced Medical Support AssistantMar. 2021 -
Present
US Department of Veterans AffairsAdvanced Medical Support Assistant
Lead administrative operations across multiple clinics, ensuring compliance with federal regulations and organizational standards. Implement process improvements to enhance patient access and clinic readiness, resulting in increased efficiency. Mentor and develop team members, fostering a culture of continuous learning and professional growth. Utilize advanced knowledge of healthcare systems ...
Executive AssistantAug. 2020 -
Mar. 2021
Managed executive-level operations, including strategic planning, stakeholder communication, and event coordination. Enhanced client referral processes by integrating cross-agency partnerships, improving service accessibility. Organized large-scale charity events, supporting over 300 families and strengthening community engagement. Key Achievements: - Optimized billing and referral workflows,...
Client Service RepresentativeSep. 2013 -
May. 2020
VSPClient Service Representative
Directed client service operations, ensuring alignment with organizational goals and service standards. Analyzed performance metrics to improve customer experience and operational efficiency. Led training programs to upskill staff, resulting in a consistently high customer satisfaction rating. Key Achievements: - Achieved SQM World Class certification for seven consecutive years. - Delivered ...

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