Years of experience: 14
ConsultingEngineerTech SupportCall CenterSystem AnalystIT
Trust Score
Highly reliable; strong professional involvement.
Joel's Career Path
Oct. 2017 -Present
Lowe's Companies, Inc.Technology Operations Analyst (Corporate)
Pleasant View, Tennessee• Telecommunications (VOIP), Information Systems, CCTV Camera System, Two-way radio administration
• Led Level 2/3 support for fulfillment centers (FC), XDT, and FDC, resolving complex network and hardware issues for 500+ users, reducing downtime by 15%. • Spearheaded network infrastructure upgrades, including site conversion from POTS telecommunications system to VOIP systems, completing pro...
Mar. 2015 -Jul. 2017
The Results CompaniesSystem Administrator
Nashville, Tennessee
Dec. 2012 -Sep. 2013
BrocadeDeskside Support Specialist II
Greater Minneapolis-St. Paul Area