Pleasant View, Tennessee• Telecommunications (VOIP), Information Systems, CCTV Camera System, Two-way radio administration
• Led Level 2/3 support for fulfillment centers (FC), XDT, and FDC, resolving complex network and hardware issues for 500+ users, reducing downtime by 15%. • Spearheaded network infrastructure upgrades, including site conversion from POTS telecommunications system to VOIP systems, completing pro...