Years of experience: 16

Data Entry🐦 DesignCall CenterIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Desiree's Career Path
Knowledge Manager at SMXSep. 2023 -
Present
Naval Air Systems Command (NAVAIR)Knowledge Manager at SMX
Patuxent River, Maryland, United StatesManagement and Technical Analyses: Perform management and technical analyses to ensure efficient operation of the SharePoint Online environment. Oversee permissions management, document library creation, and list organization. Data Collection and Interpretation: Collect, complete, organize, and interpret data related to various projects. Utilize AI tools to analyze and present data, facilitat...
Senior Business AnalystMay. 2023 -
Aug. 2023
Cybersecurity and Infrastructure Security AgencySenior Business Analyst
Management and Technical Analyses: Analyzed five SharePoint Online environments, developing a migra- tion plan and site creation strategy. Produced gap analysis reports and solution recommendations. Data Interpretation and Visualization: Utilized AI, Power Apps and Power BI to translate and present da- ta. Created SharePoint Online Microsoft 365 demonstration sites as visualization tools and ...
Senior ConsultantJun. 2020 -
Jan. 2023
Air National GuardSenior Consultant
Customer support for enterprise information system supporting 1200 local users Offered expertise in optimizing and troubleshooting various IT systems and applications, providing valuable recommendations and upgrades Evaluated existing online collaboration platforms to pinpoint issues, irrelevant content, and inaccuracies, employed visual aids to assess more streamlined approaches for conducti...

Desiree's Posts

  • How I can help you

    Offering design services using tools like Canva and Adobe Photoshop, alongside consulting to enhance digital business process flow. From creating newsletters and presentations to optimizing workflows, I bring experience in managing and rebuilding various programs.

  • People I am looking for

    Seeking clients who need assistance with: - Graphic design projects - Streamlining business processes - Digital collaboration enhancements

  • Experience & Cases

    Achievements: - Built a self-help site, reducing calls by 30% - Led a 16-hour onboarding project - Developed a new brand identity Previous Clients: - Air National Guard - US Navy

  • How to contact

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