Years of experience: 6

ITConsultingSystem AnalystQA EngineerProduct ManagerProject Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jonathan's Career Path
Business Process AnalystMay. 2024 -
Present
Enercare Inc.Business Process Analyst
Markham, Ontario, Canada• Lead complex initiatives for continuous improvement and support projects in Business Analysis and Process Analysis. • Optimize legacy and new business processes to improve efficiency and customer satisfaction. • Liaison between business stakeholders and the IT development team to elicit business requirements and translate business objectives into clear user stories and functional specificat...
Operations AnalystMay. 2022 -
Present
Enercare Home ServicesOperations Analyst
Toronto, Ontario, Canada• Lead Billing-related initiatives for the back office of customer operations. • Process different billing transactions, files and batches related to payments, billing, rate management, resolve exceptions and escalations. • Design and run key reports and dashboards, identify process improvement opportunities, and conduct changes when needed. • Support standardization of processes across chann...
Innovation Project AnalystFeb. 2020 -
Jan. 2021
HocolInnovation Project Analyst
Bogotá, Bogotá D.C., Colombia• Implemented hybrid project management methodologies to develop employee ideas into viable projects to capture value in Exploration, Production, OpEx & CapEx, capturing 20M+ USD in 2020. • Provided methodological support to the initiative owners and rigorously implemented rapid maturation methodologies for more than 80 projects. • Lead training efforts to enhance employees' project managemen...

Jonathan's Posts

  • About myself

    Proven expertise in business, project, and process analysis. Successfully led projects focused on continuous improvement, enhancing operational efficiency and driving business growth through strategic initiatives.

  • Job Description

    Seeking entry-level roles in project management or business analysis to apply analytical skills and leadership experience, contributing to innovative projects and organizational success.

  • How to contact

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