Years of experience: 15

Customer ServiceCustomer Success ManagerCase ManagerChat SupportLive ChatCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Giulia's Career Path
Customer Experience Manager and R&DAug. 2019 -
Present
CelesteCustomer Experience Manager and R&D
Torreglia, Padova- Monthly and Quarterly Creation of Detailed Reports on Brand Performance, including In-Depth Analysis of Key Metrics. - Facilitation of Quarterly Business Review Discussions, Presenting Results and Future Strategies. - Implementation of Discovery Calls for New Products, Collaborating with Development and Marketing Teams to Identify Growth Opportunities. - Provision of Interdepartmental Suppo...
Customer Service - Team LeaderJul. 2012 -
Feb. 2018
Europe Energy HoldingCustomer Service - Team Leader
san martino buonalbergo (VR)Customer Service Representative, mainly handling inbound calls. Resolving various customer issues with empathetic yet professional call management. Phone management of technical meter malfunctions, service suspensions due to arrears, collection of unpaid bills, explanation of invoices, and completion of contracts for new services (switches, transfers, reactivations). Handling the personal sch...
Back Office EmployeeFeb. 2011 -
Aug. 2011
Umana S.p.a.Back Office Employee
Padova, ItaliaInterim Administrative Accountant through the "Umana" agency, assigned to a dealership for industrial vehicles. Back-office tasks include invoice recording, general ledger, and management of the fiscal warehouse.

Giulia's Posts

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    Come posso aiutarti

    Transforming raw data into structured database entries swiftly, ensuring accuracy and reliability. My competitive edge lies in speed, delivering results swiftly without compromising quality.

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    Persone che cerco

    Open to all clients, regardless of industry or size. Ready to assist anyone in need of efficient data management services, offering flexible solutions tailored to diverse business needs.

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    Esperienza e casi

    Reduced payment chargebacks, enhanced internal reporting tools, streamlined data processing. Previous clients remain confidential due to signed NDA agreements.

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    How to contact

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