Years of experience: 12

AssistantCustomer ServiceCustomer Care SpecialistService Quality Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Alejandra's Career Path
Operations Manager (Remote)May. 2019 -
Mar. 2025
Above and Beyond Property RestorationOperations Manager (Remote)
Operations Manager. Field team and administrative Operations Manager in a water mitigation, mold remediation and construction services company. I escalated within the company from Customer Care Agent to Customer Care Supervisor, to Operations Manager, having direct actions in: -External and internal clients’ communication and managing expectations (residential and commercial), regarding servi...
Procurement Request Management Agent (Hybrid)Jul. 2014 -
Jan. 2017
Hewlett Packard EnterpriseProcurement Request Management Agent (Hybrid)
Guadalajara, JaliscoProcurement Request Management Agent (Hybrid) Dedicated procurement account manager for Latin America projects: Nokia Siemens, PepsiCo, Andina Bottlers. -Suppliers contact and relationship manager. -Purchase Order creation and follow up end to end. -Supplier invoice and payment process follow up. -Historical backlog records management. -Direct contact with client’s project managers. Delivery ...
Sales SpecialistJun. 2012 -
Apr. 2014
Aramed Medical Laboratory -Medical SimulatorsSales Specialist
Guadalajara, JaliscoSales specialist. Sales customer service in a medical simulators company (private, public and education sector). -Accounts Receivable process. -Purchase Order creation and follow up end to end (USA, Asia). -Imports process follow up (USA, Asia). -Client file management.

Alejandra's Posts

  • How I can help you

    Tasks & Advantages: - Customer service & supervision - Bookkeeping - Schedule coordination - Sales support - 12 years experience - 5 years remote - End to end process expertise - Detail & process oriented

  • People I am looking for

    Seeking Clients: - Service industries - Start-ups - Flexible environments - Inclusive teams

  • Experience & Cases

    Achievements & Clients: - Led SOP project for training & management docs - Promoted from agent to operations manager - Managed customer care & tech teams - Clients: Above and Beyond, Hewlett Packard

  • How to contact

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