As a freelance Senior Service Designer, I help organizations develop and optimize user-centered services and customer experiences. My approach focuses on human-centered design, facilitating workshops, training teams, and guiding projects from concept to implementation. I work remotely on both short-term and long-term assignments, supporting teams in discovering insights, creating strategies, ...
Stockholm, SverigeLectured and facilitated a workshop for Berghs Communication Design Program to introduce the students to the mindset, theory and practice of prototyping and validation in the design process.