Years of experience: 10

MarketingActor📝 Influencer or BloggerSales & BizDevSingerScreenwriter

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Drew's Career Path
Growth Marketing SpecialistMar. 2024 -
Present
NorthbeamGrowth Marketing Specialist
New York, New York, United States
Account Manager & Onboarding SpecialistJun. 2022 -
Mar. 2024
Perfect VenueAccount Manager & Onboarding Specialist
New York, New York, United States• Maintain renewal at above 90% KPI (consistently 95%) through effective relationship building to enterprise customers of Event CRM Software • Manage client life-cycle by tracking metrics for churn and retention and optimizing Onboarding protocol • Own product improvement efforts via drip campaigns and webinars, reducing churn to less than 10% • Develop content through VOC analysis to improve...
Program Operations Specialist/Member Support SpecialistMar. 2022 -
Apr. 2023
ReforgeProgram Operations Specialist/Member Support Specialist
New York, New York, United States• Developed SOP protocols with Product Management team for best practices in delivering and executing the Cohort business model • Created scalable content for Slack community of over 10,000 members and vetted applications for new members • Built and maintained SLA initiatives for current and prospective Reforge members, improving response rate efficiency by 30% • Eliminated large team subscri...