Years of experience: 6

Call CenterCopywriterContent Writer📝 Influencer or BloggerHelp Desk SupportCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Aniket's Career Path
Process ExecutiveAug. 2023 -
Present
Thinkitive TechnologiesProcess Executive
Maharashtra, IndiaAs a Process Executive at Thinkitive Technologies, I play a pivotal role within the NodeJS team, overseeing and optimizing our operational workflows. My responsibilities encompass a dual focus – on process management and agile methodologies – to ensure the seamless execution of projects.
Chat Support ExecutivesSep. 2020 -
Aug. 2022
Knoah SolutionsChat Support Executives
Pune, Maharashtra, IndiaWith over 4 years in customer support, I’ve managed international chats and emails for major brands like Samsung and Walmart. My experience includes 2 years as an SME, where I led teams, enhanced performance, and maintained high customer satisfaction.
Operations SupervisorSep. 2018 -
Aug. 2022
Knoah SolutionsOperations Supervisor
Pune, Maharashtra, IndiaWith nearly 4 years of experience in customer service, I have a proven track record of delivering exceptional support through chat. I have consistently achieved a low Average Handle Time (AHT) while maintaining a CSAT rate above 90%. Starting as a Customer Service Associate (CSA), I quickly advanced to a Subject Matter Expert (SME) and Floor Supervisor role, where I excelled in coaching and g...

Aniket's Posts

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    How I can help you

    • Resolve customer concerns efficiently • Assist in project management • Analyze work nature, review documents • Gather info and take action

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    People I am looking for

    • Samsung USA • Walmart USA

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    Experience & Cases

    • 100% customer success rate • Technical & non-technical support via chat • Experience in chat and email support

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    How to contact

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