Years of experience: 20

United KingdomCall CenterCustomer Support RepresentativeSupport SpecialistCall Center SupervisorCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Dan's Career Path
Business Systems Applications ManagerMar. 2023 -
Present
bet365Business Systems Applications Manager
Stoke-on-Trent, England, United Kingdom
Business Systems Application Team LeaderDec. 2021 -
Mar. 2023
bet365Business Systems Application Team Leader
Stoke-on-Trent, England, United KingdomBusiness Systems Solutions is a new fuction set up to support the various products and services used across the busines to support the continued growth of the company. I lead a team of Application Engineers to provide technical support, as well as manage a portfolio of 3rd party and internal applications. Working with business users, internal teams and external vendors to ensure we provide th...
Regional IT Support Team LeaderSep. 2020 -
Dec. 2021
bet365Regional IT Support Team Leader
Stoke-on-Trent, England, United KingdomFollowing a successful proposal to up-skill and grow the Service Support team, my role changed to take responsibility for a team based in our Manchester site, alongside our Stoke location. The team has taken on responsibility for additional tools and services utilized across the business. The team has also grown from 7 to 28 in this time, including introducing new roles such as Seniors, Junio...

Dan's Posts

  • How I can help you

    Deliver top-notch customer service or lead a team with my vast expertise across various sectors.

  • People I am looking for

    - Adaptable to any client size or industry - Seek diverse opportunities

  • Experience & Cases

    - Built a support team in 4 weeks for 9,000+ employees - Supported 40+ products - Worked with clients like bet365, Vodafone and Sciencus

  • How to contact

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