Years of experience: 15

MarketingEntertainmentJournalistBrand Marketing ManagerCommunications ManagerContent Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Brittany's Career Path
Digital Customer Success ManagerAug. 2023 -
Present
PaytronixDigital Customer Success Manager
Leading digital customer success initiatives to drive client engagement and maximize product adoption. Implementing scalable outreach strategies to enhance customer satisfaction and retention. Analyzing customer feedback and operational data to provide actionable insights for strategic decisions.
Client Experience Operations ManagerJan. 2023 -
Apr. 2023
JeenieClient Experience Operations Manager
- Developed and implemented and improved processes between sales and client experience that led to better downstream information sharing throughout the client journey - Drove forward the creation and implementation of an improved onboarding experience for all client tiers (self-sign up, mid-tier, and high-touch), working closely with CEO, marketing team, and Onboarding Manager - Developed cli...
Digital Client Success ManagerOct. 2021 -
Jan. 2023
Butterfly Network, Inc.Digital Client Success Manager
- Developed client communication campaigns spanning the customer journey, from onboarding to renewal for individual, enterprise, ecommerce and direct sales segments increasing customer understanding and resulting in a decrease in related Support inquiries - Overhauled NPS program, from client communications to tracking tools and reports, for increased clarity in responses resulting in better ...

Brittany's Posts

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    How I can help you

    I transition SaaS companies from reactive to proactive customer management. By automating the customer journey, I've increased engagement by 1-5% at Paytronix, ensuring efficient handoffs and actionable feedback systems, while maintaining relationship quality.

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    People I am looking for

    - Small Business - Entrepreneurs - Companies aiming to enhance growth - Organizations needing strategic customer success solutions

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    Experience & Cases

    - Paytronix: Automated lifecycle campaigns; increased efficiency. - Butterfly Network: Improved NPS; reduced support inquiries. - Jeenie: Enhanced onboarding; standardized handoffs. - Casenet: Achieved 98% SLA compliance; strategic management.

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    How to contact

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