Years of experience: 11

Call CenterCustomer Support RepresentativeAppointment SetterCall Center SupervisorCall Center TrainerCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Rosarelys's Career Path
Bilingual Customer Support Specialist Mar. 2024 -
Present
United Credit Education ServicesBilingual Customer Support Specialist
United States, Farmington HillsFocus on supporting our membership and community by meeting the needs of our members and are responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs. Interacts with members to provide information related to all UCES products and services and how those products and services can meet the member's needs. Provides responses to ...
Authorizations and SchedulingApr. 2017 -
Present
Homestead Diagnostic CenterAuthorizations and Scheduling
Homestead, Florida, United StatesWork closely with patients and insurance companies to make sure patients are scheduled for their imaging procedures in a timely fashion. Make sure all CPT and ICD 10 codes are correct and process the authorizations for the patients appointments. As well as making sure that when required there are labs for said patients.
Patient Financial Services SpecialistJan. 2014 -
Dec. 2016
Community Health of SPatient Financial Services Specialist
Miami, Florida, United StatesEnsured that the batches and daily registration have been processed correctly. Coordination of work from the patient care areas, maintaining the work flow of documents to and from data processing and supervising closing by staff.Complete statistical data and submit daily. Plans, supervises and coordinates the work of Patient Financial Services Specialist staff and supporting clerical staff in...

Rosarelys's Posts

  • How I can help you

    Proficient in problem-solving and detail-oriented tasks. - Fast typing: 200+ wpm - Exceptional data entry - Structured and goal-driven

  • People I am looking for

    Seeking partnerships with: - Businesses needing data entry - Companies with transcription requirements

  • Experience & Cases

    Key achievements: - Boosted patient satisfaction by 50% - Secured health authorizations Clients served: - Homestead Diagnostic Center - Community Health of South Florida

  • How to contact

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