Andrea Santillan - Customer Success Manager, DHL Global Forwarding

Years of experience: 11

Customer ServiceCustomer Success Manager

Trusted by top professionals

Erika Ramírez
Gerente Comercial @Editorial Didáctica
Verified
Tuve el privilegio de trabajar algunos años con Andrea, y puedo decir con total certeza que es una profesional excepcional. Siempre mostró un alto nivel de compromiso, eficiencia y enfoque en resultad...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Andrea's Career Path

Mar. 2023 -
Present

DHL Global ForwardingGlobal Customer Manager, Customs

Mar. 2022 -
May. 2023

DHL GLOBAL FORWARDING SPAINOperations Steering Manager

Coslada, Community of Madrid, SpainDevelop, implement and sustain effective practices that creates value, optimize processes, increase productivity while improving cost structure. Ensure KPI’s and targets are reached in quality, cost and timing in projects. Monitor operations and implement initiatives aligned with the company main priorities and product strategies. Manage internal and external stakeholders and look for solutio...

Mar. 2020 -
Mar. 2022

DHL Global Forwarding SpainProduct Controller

Madrid, Comunidad de Madrid, EspañaEnsure targets are reached in quality, cost and timing in projects. Project lead on improving global external services operations. Design, implement and control strategies and action plans to achieve targets. Ensure documentation is accurately processed, distributed and released. Prepare SOP's and implement with abroad teams. Create and/or adapt the transitional methodology. Prepare timely ma...