Years of experience: 11

Customer ServiceCustomer Success Manager

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Andrea's Career Path
Global Customer Manager, CustomsMar. 2023 -
Present
DHL Global ForwardingGlobal Customer Manager, Customs
Operations Steering ManagerMar. 2022 -
May. 2023
DHL GLOBAL FORWARDING SPAINOperations Steering Manager
Coslada, Community of Madrid, SpainDevelop, implement and sustain effective practices that creates value, optimize processes, increase productivity while improving cost structure. Ensure KPI’s and targets are reached in quality, cost and timing in projects. Monitor operations and implement initiatives aligned with the company main priorities and product strategies. Manage internal and external stakeholders and look for solutio...
Product ControllerFeb. 2020 -
Mar. 2022
DHL Global Forwarding SpainProduct Controller
Madrid, Comunidad de Madrid, EspañaEnsure targets are reached in quality, cost and timing in projects. Project lead on improving global external services operations. Design, implement and control strategies and action plans to achieve targets. Ensure documentation is accurately processed, distributed and released. Prepare SOP's and implement with abroad teams. Create and/or adapt the transitional methodology. Prepare timely ma...