Years of experience: 21
ITSolution IntegratorEngineerData EntryFinanceSystem Analyst
Trust Score
Exceptionally trusted; proven professional excellence.
Travena's Career Path
Jul. 2023 -Jan. 2024
HemmersbachIT RFS Coordinator
Tucker, Georgia, United States• Managed and dispatched technical resources, enhancing client support and operational efficiency in the project delivery timeliness, through the optimization of resource allocation and response strategies
• Tailored service quotes for various projects to align with the specific client requirements and budget limitations
• Supervise and authorize work hours and compensation for personnel, ens...
Mar. 2021 -Jul. 2023
HemmersbachSR. Information Technology Specialist
Tucker, Georgia, United States• Managed the installation and maintenance of IT equipment • Provided remote and desk-side support to customers, ensuring timely resolution of issues.
• Diagnosed and resolved issues related to desktop, applications, networking and infrastructure
• Oversaw equipment inventory, ensuring efficient management of both old and new equipment at site
• Delivered 2nd and 3rd level support, handling m...
Nov. 2016 -Oct. 2020
ActioNet, Inc.FAA LCM Project Deployment Tech & Site Lead
Site/Technical Lead
• Efficiently communicated with site stakeholders to secure site access and deployment locations, thereby elevating project deployment efficiency
• Managed the scheduling and successful replacement of devices, ensuring minimal disruption • Led a team in providing technical and non-technical support
• Generated end-of-day reports for management, outlining issues, completion...