Years of experience: 4

Call CenterCall Center SupervisorCustomer ServiceCustomer Care SpecialistData Entry

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Juan Sebastian's Career Path
Team Lead ManagerDec. 2020 -
Present
AtentoTeam Lead Manager
Bogotá, Capital District, ColombiaExperienced and goal-oriented Team Supervisor with a strong background in administrative operations, quality assurance, and talent acquisition within the contact center industry. Since 2020, I have successfully led teams supporting BBVA and PNC Bank, driving improvements in key performance indicators such as AHT, NPS, adherence, and productivity through strategic coaching and team development...

Juan Sebastian's Posts

  • About myself

    With over 4 years as a supervisor, I achieved the Best Supervisor award in 2023. I adeptly manage coordination duties during my boss's absences, showcasing leadership and organizational skills.

  • Job Description

    Open to dollar-based roles, I seek positions that match my customer service expertise, providing value and contributing to team success.

  • How to contact

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