Years of experience: 24

Call CenterPartnerships ManagerITSales & BizDevEngineerCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sean's Career Path
Information Technology Portfolio ManagerMar. 2023 -
Present
CVS HealthInformation Technology Portfolio Manager
Ottawa, Ohio, United States-Responsible for book of 14 Tier 1 IT Vendors (1M+ in yearly spend) Including Cisco, Avaya, MongoDB, Informatica, and Verint. -Responsible for IT Vendor relations and liaison between technical teams and vendors to insure proper communication of licensing needs and accountability of future growth or downsizing per roadmaps.
Telecommunications ManagerNov. 2017 -
Jan. 2024
CVS HealthTelecommunications Manager
Ohio, United States- Responsible for day-to-day leadership of 24x7 Telecom Voice team of Fortune 5 company - Provide leadership in resolving telephony infrastructure incidents in both Cisco and Avaya environments. - Oversee staff of telephony engineers and analysts to provide build and operations support. - Interface with internal customers from PM to VP level to ensure delivery of projects on a timely basis an...
NOC ManagerApr. 2016 -
Nov. 2017
3KeyLogicNOC Manager
Dublin, OH- Responsible for managing the operation of the NOC, including scheduling to meet staffing requirements upon ticket and call volume history, hiring, managing, coaching and evaluating personnel, partnering with peer management to ensure resolution of service issues, and direct the evolution of processes and procedures related to the day-to-day NOC operations. - Responsible for communicating en...

Sean's Posts

  • About myself

    With 18+ years in IT, I excel in designing, managing, and optimizing network and telecom environments. Led global teams, managed $100M vendor portfolios, and negotiated contracts for cost savings. Expertise in Cisco, Avaya, and integrating systems during major mergers.

  • Job Description

    Seeking a consulting role as an IT executive or virtual CIO, where I can leverage my extensive experience in enterprise IT transformation and telecom infrastructure. Aiming to align IT strategies with business objectives and drive innovation through effective vendor lifecycle management.

  • How to contact

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