Years of experience: 3

Client Relations SpecialistChat SupportLive ChatAssistantAdministrative AssistantPersonal Assistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sara's Career Path
Website Project ManagerDec. 2024 -
Present
Dotcom DesignWebsite Project Manager
Iowa City, Iowa, United States• Overseeing projects from contract signing to billing, ensuring seamless execution and alignment with Master Service Agreements (MSAs) and internal workflows. • Acting as the primary liaison between clients and fulfillment teams, providing clear project updates, documentation, and ensuring timely deliverables. • Managing project plans in Asana, conducting internal kickoff calls, and proactiv...
Marketing Automation SpecialistOct. 2022 -
Feb. 2025
UndrdogMarketing Automation Specialist
RemoteBuilding complex discounts and deals within Shopify Plus natively using Shopify Scripts (without external apps or discount codes): • BOGO campaigns • Tiered discounts • Automatic discounts for specific segments of users • LTV automated discounts Leveraging Shopify Launchpad to schedule deals and events ahead of time, along with front-end visual changes (theme switching). Automating email and ...
Customer Success ManagerApr. 2022 -
Oct. 2022
UndrdogCustomer Success Manager
Remote• Helping customers get the best experience with our e-commerce platform (Shopify Plus) • Analyzing CSM data to identify patterns and prevent problems from happening through automation and preemptive answers on our CSM platform (Gorgias) • Developing and implementing customer service policies and procedures, including maintenance of internal records for warranty and technical support issues. ...

Sara's Posts

  • How I can help you

    Manage projects and teams efficiently by keeping tasks and deadlines clear, addressing issues proactively, balancing workloads, and enhancing customer success with quick support and automated solutions. Optimize e-commerce with advanced Shopify setups and effective communication.

  • People I am looking for

    Seeking partnerships with businesses of any size to enhance their operations through efficient project management and superior customer service.

  • Experience & Cases

    Achievements include a customer success rate of 4.83 and managing 6 high-priority projects in a month.

  • How to contact

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