Years of experience: 27
TechnologyStartup FounderC-level ExecutiveSales & BizDevConsultingBusiness Owner
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Nicole's Career Path
Nov. 2022 -Oct. 2024
BombBombPresident & Chief Operating Officer
Colorado Springs, Colorado, United StatesRecruited by founder/CEO to evaluate and restructure this global SaaS in video communications. - Full P&L management, hire/fire, and strategic planning. Improved customer success team, reducing customer churn by 15%. - Streamlined support to achieve running 12-month CSAT that exceeds 97%. - Oversaw SOC 2, Type 2 program and successful audit. - Re-branded and re-launched 1,700-page website, le...
Nov. 2020 -Oct. 2022
Techtonic, Inc., a Bitwise Industries companyChief Executive Officer
Boulder, Colorado, United StatesTechtonic is a Boulder, CO software development training and project outsourcing company offering ACE-credentialed courses and Department of Labor apprenticeships. Programs and services prepare coders and developers at 96% success rates, while also increasing diversity. Techtonic was acquired by Bitwise Industries in November 2021. - Led board and investor relations and meetings during pivota...
Mar. 2020 -Nov. 2020
Techtonic, Inc.President & COO
Boulder, ColoradoResponsible for day-to-day operations and service delivery - Full P&L responsibility - Prepared reports and presentations to the board for CEO and CFO - Revenue increased 29% over previous fiscal year - Restructured client contracts to reduce risks and speed time to profitability of apprentice placements - Increased software development's utilization rate from 32% to 87% by restructuring the ...