Years of experience: 7

Call CenterSupport SpecialistITCustomer ServiceHelp Desk SupportSystem Analyst

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Zaid's Career Path
Technology Support TechnicianAug. 2024 -
Present
FGS GlobalTechnology Support Technician
Dubai, United Arab Emirates● Managed Microsoft 365 admin to oversee endpoints, users, and security configurations. ● Utilized Microsoft Intune to create and deploy system images for both Mac and Windows devices, ensuring consistent configurations and streamlined management across the organization. ● Leveraged Apple Business Configurator in conjunction with Intune to efficiently provision and manage Mac devices, enablin...
Information Technology AdministratorMar. 2023 -
Aug. 2024
The Fifth Element ConsultancyInformation Technology Administrator
Dubai, United Arab Emirates● Implemented automated rules within Jira Helpdesk, which streamlined ticket handling, resulting in an 80% reduction in manual ticket handling effort and a 50% increase in team efficiency. ● Directed and managed the software team through the entire software development life cycle (SDLC), overseeing the successful implementation of over 40 features across the company’s proprietary portals. ● C...
Software Development TraineeSep. 2022 -
Jan. 2023
IO TechSoftware Development Trainee
Dubai, United Arab Emirates

Zaid's Posts

  • About myself

    Zaid Amireh, a certified IT professional, excels in software testing, quality assurance, and support. Notable achievements include automating Jira Helpdesk processes, enhancing software features, and optimizing system deployments. Skilled in Jira, WordPress, and Microsoft Intune, Zaid is a valuable asset.

  • Job Description

    Seeking roles in quality testing, IT support, and systems analysis, Zaid aims to leverage his expertise in software testing and IT infrastructure management. His strong technical skills and certifications position him well for roles demanding meticulous attention to detail and robust problem-solving abilities.

  • How to contact

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