Years of experience: 7

United StatesITCustomer ServiceHelp Desk SupportCustomer Success ManagerChief Customer Officer (CCO)

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ian's Career Path
Telecommunications AdministratorNov. 2023 -
Present
Falls of Neuse Management LLCTelecommunications Administrator
Raleigh, North Carolina, United StatesManage and oversee all aspects of the company’s Voice over IP (VoIP) systems in a large-scale enterprise with over a thousand employees. Part of a small, focused telecom team responsible for ensuring seamless communication across the organization. Key responsibilities include configuring and customizing VoIP solutions using the RingCentral's Administrator, and Developer Portal, leveraging adv...
IT Service Desk TechnicianSep. 2022 -
Nov. 2023
Falls of Neuse Management LLCIT Service Desk Technician
Raleigh, North Carolina, United StatesHired as a full-time employee from my Golden Technology INC. contract position. After being hired by FNM I began to take over the IT portion of onboarding new employees as well as the ability to assign rights in the POS system ComCept while still maintaining my previous responsibilities. Responsible for support across a large user base of thousands of employees for issues including but not li...
Help Desk TechnicianSep. 2022 -
Dec. 2022
Golden Technology IncHelp Desk Technician
Raleigh, North Carolina, United StatesContracted to give support for Falls of Neuse Management in Raleigh, North Carolina. Responsible for support across a large user base for issues including but not limited to: SD-WAN and general network troubleshooting, Printer troubleshooting, Windows and IOS software troubleshooting, building, configuring, upgrading, and shipping new hardware, Office 365 Suite application support, password r...

Ian's Posts

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    About myself

    Experienced IT Systems & Telecommunications Administrator with 6+ years in technical escalation. Expert in endpoint management, VoIP, and cloud administration. Skilled in collaborating with tech providers, enhancing IT processes, and delivering remote support. Proven track record in security standards and automation. Managed large-scale phone replacement project.

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    Job Description

    Open to opportunities without location constraints, seeking roles that leverage expertise in IT systems management and telecommunications. Eager to contribute to innovative teams and drive technological advancements in dynamic environments.

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    How to contact

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