Years of experience: 19

C-level ExecutiveCEOBusiness OwnerCOO

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Gavin's Career Path
Head of Ecommerce & Operations (COO)Jan. 2020 -
Mar. 2025
VITAMAN USAHead of Ecommerce & Operations (COO)
Appointed to launch and lead the US arm of a global DTC skincare brand. Built the entire ecommerce and operations infrastructure from scratch — combining Shopify delivery, CX systems, and backend ops with full P&L ownership and team leadership. - Owned all aspects of US ecommerce: fulfilment, CX, tech stack, logistics, inventory, and finance - Designed and built the Shopify store — rewrote co...
Head of Digital Delivery (COO)Jun. 2018 -
Dec. 2019
Real Men Real StyleHead of Digital Delivery (COO)
United States, Europe, UKPromoted from contributor to COO-style operator, leading backend operations for a 7-figure digital business across ecommerce, content, and customer experience. Built the delivery infrastructure and team structure to support scale across platforms and product lines. - Ran day-to-day operations across content, courses, and digital commerce - Led a fully remote team of 13 across CX, content, ema...
Director of OperationsJun. 2005 -
May. 2018
City HomeDirector of Operations
United KingdomCo-founded and scaled a profitable property management company, overseeing full operational delivery across lettings, compliance, finance, and tenant lifecycle. - Managed over £5.6M in rental income, handling arrears, disputes, and lease compliance (AST, DPS, HMO) - Repositioned the business toward premium city-centre renters, increasing margins and LTV - Systemised inspections, renewals, and...

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