Carlota's Posts
- Carlota Rosa
Luxury Hospitality & Brand Experience Consultant
is looking for clients and feedbackTrain Your Team for 5-Star Guest Service About
New team? High turnover? I train hospitality teams in top-notch service and digital tools. What I offer: • Online/in-person training • SOPs & manuals • Performance evaluation • Guest service & conflict resolution
Cases & Experiences
Success Stories: • Created training for two 5-star hotels, supporting 30+ staff • Upselling training boosted average ticket by 18% • Educated managers on digital tools like SevenRooms & Teams
Work Order
Our Service Assists With: • Training diverse teams, including managers and hostesses • Clear methods and empathy-driven strategies • Enhancing team performance and guest satisfaction
How to contact
- Carlota Rosa
Luxury Hospitality & Brand Experience Consultant
is looking for clients and feedbackInnovative Hospitality Concept Creation About
I design unique restaurant and hospitality concepts, focusing on brand identity and guest experience. My offerings include: • Naming & brand concept • Guest journey & storytelling • Operational starter manuals • Moodboards & visual direction
Cases & Experiences
Key Projects: • Concept & branding for 'DiverXO - Daviz Muñoz' • Visual identity & strategy for Playtomic app • Created operational manuals for new venues in Ibiza, aiding rapid hiring and training
Work Order
Our services ensure your brand is not only appealing but also functional. We assist with: • Creating viable brand concepts • Blending creativity with operations • Ensuring real-life applicability of brand strategies
How to contact
- Carlota Rosa
Luxury Hospitality & Brand Experience Consultant
is willing to share expertiseUpgrade Your Guest Experience & Profitability in F&B How I can help you
Does your restaurant need better reservation flow, table turnover, or guest satisfaction? What I offer: • Operational audits • Team training • Reservation & turnover optimization • Digital tools implementation
People I am looking for
- Independent restaurants looking to scale - Boutique hotels needing smarter reservation systems - Businesses struggling with chaotic operations or low guest retention
Experience & Cases
- Reduced call wait times for reservations by 40% through automation. - Coordinated the opening of 3 outlets simultaneously in under 48h. - Increased repeat guest rate by over 20% through operational tweaks and personalized service. Six Senses Ibiza, Mondrian Ibiza, SLS Dubai
How to contact