Years of experience: 20

Instructional DesignCommunication DesignerInDesignSingerEntertainmentVoice-over talent

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Caitlin's Career Path
Training and Development ManagerApr. 2022 -
Apr. 2025
Mendota Heights, Minnesota, United States• Led in the selection, design and implementation of ARRTs LMS system. • Partnered with a vendor in the development of robust call center agent training. • Delivered call center agent training, resulting in a significant improvement to retention of new hires in this role completing training and remaining in the position long term. • Partnered with Strategic Communications to develop and manag...
Instructional DesignerAug. 2017 -
Apr. 2022
Prime TherapeuticsInstructional Designer
Eagan, Minnesota- Led a team for over a year in the planning and delivery of annual programming, collaborating across departments, taking into account numerous scheduling factors and identifying creative solutions to meet unforeseen challenges. - Redesigned onboarding curriculum for primary roles supported, reducing training time and improving effectiveness of training. - Conducted needs analyses with teams ...
Senior Education SpecialistSep. 2012 -
Jul. 2017
Summit OrthopedicsSenior Education Specialist
Woodbury, MN- Headed a team in the development of a company-wide customer experience training initiative. - Developed and delivered online and live training for over 800 unique employees at every organizational level. - Implemented an organization-wide LMS and served as primary administrator. - Collaborated with SMEs to create, deliver and manage custom e-learning for various departments utilizing Adobe ...

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