Years of experience: 9

Scrum masterProduct ownerFreelanceTechnologyService Quality ManagerMedia & Telecommunications

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Mas-ood's Career Path
Technical Project ManagerJun. 2023 -
Present
TFG (The Foschini Group)Technical Project Manager
South AfricaSales Channel Enablement Project Led the digital transformation of in-store insurance sales by streamlining data capture and ensuring regulatory compliance in a hybrid Agile-Waterfall environment. Managed end-to-end delivery as Product Owner, refining backlogs and prioritizing features. Collaborated with: UI/UX teams on wireframes and prototypes Backend (.NET) and frontend (React) developers ...
Service ManagerSep. 2022 -
Jun. 2023
MTN South AfricaService Manager
Cape Town, Western Cape, South AfricaAs a Service Manager at MTN, I was responsible for overseeing key client accounts, including Telesure and Syrex, ensuring seamless service delivery and adherence to SLA commitments. My core responsibilities included: Service Availability & Lifecycle Management: Oversaw service availability, including accurate inventory management and end-to-end service lifecycle implementation. Service Take-O...
Project ManagerFeb. 2021 -
May. 2022
Herotel Project Manager
Cape Town, Western Cape, South AfricaThis Project role is a management-support associate within the program office who is responsible for project administration and support. The role oversees the completion of projects and monitor adherence to continuous project management process standards. Key responsibilities: • Scope projects and type out scope of work documents. • Scheduling projects kick off meetings and Project tracking v...