Years of experience: 21

Call CenterHRCustomer ServiceCustomer Success ManagerCase ManagerChat Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jamie's Career Path
Career Transition CoachJan. 2023 -
Present
Challenger, Gray & Christmas, Inc.Career Transition Coach
• Provide high-impact career transition coaching to professionals at all levels, including C-suite executives, by developing customized job search strategies, action plans and career marketing materials • Leverage AI-driven tools, labor market trends and data insights to streamline job search processes, optimize resumes and LinkedIn profiles and enhance personal branding • Create and deliver ...
Lead Operations ManagerJan. 2021 -
Jan. 2023
SourcepointLead Operations Manager
•Led cross-functional teams of 40+ FTE's across mortgage servicing workflows •Onboarded and trained all new full-time employees (FTEs), implementing SOP-driven learning programs tailored to investor and regulatory requirements •Developed AI-supported L&D tools to increase training efficiency and knowledge retention •Drove a 20% improvement in SLA performance by optimizing workflows and streng...
Loss Mitigation ManagerJan. 2019 -
Jan. 2021
Digital RiskLoss Mitigation Manager
Florida, United States• Led a remote team of 100+ representatives, managing daily operations, pipeline management, and training to ensure compliance and top-tier customer service. • Supervised daily operations staff, aligning team efforts with departmental objectives and strategic goals. • Developed comprehensive SOPs and process documentation, driving operational efficiency and regulatory compliance. • Analyzed p...

Jamie's Posts

  • About myself

    As a seasoned Director of Operations and Career Transition Coach, I empower individuals and organizations to reach their full potential. My skills in leading diverse teams and implementing strategic initiatives bring a unique blend of operational excellence and coaching insights, driving innovation and performance.

  • Job Description

    I am open to various roles that allow me to leverage my operational expertise and coaching skills. I seek opportunities where I can contribute to both organizational success and individual growth, adapting to dynamic environments and embracing new challenges.

  • How to contact

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