Years of experience: 10

Project CoordinatorExecutive AssistantAssistantAdvisorBusiness AnalystHR Generalist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Shannon's Career Path
Chief of Staff / Business ManagerMay. 2023 -
Present
PicassoMDChief of Staff / Business Manager
Responsible for day-to-day operations across finance, HR, and customer success functions, driving seamless execution and alignment with company goals. Key Achievements: * Built and scaled core operational workflows across finance, HR, and customer success to support rapid growth and evolving business needs. * Owned cross-functional initiatives from scoping to execution, translating leadershi...
Director of OperationsAug. 2019 -
May. 2023
ZoomforthDirector of Operations
Developed and implemented operational strategies to drive scalability and efficiency. Led initiatives to improve internal processes and customer retention, contributing to company growth. Key Achievements: * Achieved 3 consecutive clean SOC2 audits by strengthening operational governance. * Improved client onboarding experience, reducing product adoption time by 20% and increasing NPS by 35%...
COO (freelance, part-time)Mar. 2016 -
Present
Conscious Connection PracticeCOO (freelance, part-time)
Led operational strategy and business growth for a multi-therapist practice, ensuring efficiency, compliance, and scalable growth. Key Achievements: * Increased profitability by 20% through strategic financial oversight and service optimization. * Streamlined therapist onboarding, increasing operational capacity while maintaining high-quality care delivery.

Shannon's Posts

  • How I can help you

    I turn founder vision into action by building OKRs, leading projects, streamlining ops, managing teams, improving workflows, and driving cross-functional alignment. I handle systems, hiring plans, budgets, and vendors so you can focus on what matters most.

  • People I am looking for

    I work best with fast-moving SaaS startups, mission-driven founders, and entrepreneurs who need clear plans, smart systems, and steady support to scale without the chaos.

  • Experience & Cases

    I’ve built execution plans, streamlined workflows, and created dashboards that drive clarity and growth. From scaling backend systems to launching partnerships, I bring calm to complexity and turn operational chaos into structured, scalable solutions.

  • How to contact

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