Years of experience: 8

MusicEditorLiteratureMusic and Audio ProductionTranslatorEntertainment

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Beatriz's Career Path
Business Customer Support AgentMar. 2024 -
Present
WiseBusiness Customer Support Agent
São Paulo, São Paulo, Brasil- English support for business customers via chat, email and phone
Customer Service AgentJul. 2023 -
Mar. 2024
NovibetCustomer Service Agent
São Paulo, São Paulo, Brasil- Customer support via chat and e-mail (Zendesk) - Internal analysis for Reclame Aqui cases - Solving complex and delicate cases - Team Leader tasks such as: - Monitoring the operation during the shift - Task assignment - Monitoring the volume of tickets and chats - Escalating technical or marketing-related issues - Creating and follow-up Jira tickets - Bridge between agents and HR - Analysin...
Tech Assistant - Customer SupportJan. 2023 -
Apr. 2023
ROZINI IND E COM INSTRUMENTOS MUSICAISTech Assistant - Customer Support
São Paulo, São Paulo, Brazil- Support for customers looking for musical instruments repair

Beatriz's Posts

  • How I can help you

    Translate posts, publications, knowledge bases, and more between Portuguese and English. Ensure terms are clear and contextually appropriate by analyzing your goals, studying the original content, and tailoring it to target audience.

  • People I am looking for

    Looking for clients who value clear communication, specially within the customer service industry, as I have experience working in this area at Nubank, Wise and Novibet

  • Experience & Cases

    9+ years in bilingual customer service in fintechs, where I assisted in creating and translating FAQs, posts and knowledge base content. My aim is to work with small businesses, startups and individual entrepreneurs

  • How to contact

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