Years of experience: 6

Call CenterCustomer Support RepresentativeUndergraduate StudentAuditorTranslatorTechnical Support Agent

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Jacqueline's Career Path
Intelligent Citizen ServicesOct. 2023 -
May. 2025
AccentureIntelligent Citizen Services
United States
Trust and Safety Platform Experience Quality Assurance Analyst (Interim)Mar. 2022 -
May. 2022
AccentureTrust and Safety Platform Experience Quality Assurance Analyst (Interim)
Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance.
Policy Analyst SMEAug. 2021 -
Sep. 2023
AccenturePolicy Analyst SME
Mountain View, California, United StatesProvides functional support for policy questions, incidents, issues, requests and queries. Liaise with other support teams as required to resolve requests issues in a timely manner while ensuring proper documentation, notification, escalation, tracking. The primary responsibilities are focused on floor support.

Jacqueline's Posts

  • About myself

    Promoted to Subject Matter Expert in two years, I led weekly meetings and one-on-one coaching sessions. As Interim Quality Analyst for three months, I improved team quality to over 90%, managing 15-20 members effectively.

  • Job Description

    Seeking a Trust and Safety role to assess risks, escalate issues appropriately, and maintain client quality expectations above target percentages.

  • How to contact

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