Years of experience: 10

MarketingIT🐦 DesignPresentation DesignerCommunication DesignerBrand Designer

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Juan's Career Path
IT Training CoordinatorAug. 2024 -
Present
CRESUD S.A.C.I.F.Y.AIT Training Coordinator
Buenos Aires
IT Entry Desk CoordinatorFeb. 2022 -
Present
CRESUD S.A.C.I.F.Y.AIT Entry Desk Coordinator
Buenos Aires
User Experience / Backoffice AnalystMay. 2021 -
Feb. 2022
IRSAUser Experience / Backoffice Analyst
Buenos Aires, Argentina- Second-level customer service (complex cases) - Supervising the quality of service and process - Managing the Virtual Assistant for IRSA shopping malls (Via Botmaker) - Organization and internal communication of marketing campaigns between the commercial and marketing areas of the group's 14 shopping malls and the Contact Center team - Uploading and organizing shopping center activity for u...

Juan's Posts

  • How I can help you

    Analyze and enhance NPS and feedback systems. Review calls and emails to refine team responses, boosting customer trust. Improve score systems to align with management goals. Competitive edge: detailed situation analysis and team performance reporting.

  • People I am looking for

    Seeking clients like IRSA and Cresud: - External and internal customer-focused businesses - Companies aiming to enhance customer experience - Organizations needing customer support improvement

  • Experience & Cases

    Achievements include: - Improved IRSA's customer response tools and knowledge base - Enhanced Cresud's IT Entry Desk customer care - Worked with various customer care and support managers

  • How to contact

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